EverTrue: Scheduled/Manual exports not working as expected

Incident Report for EverTrue

Resolved

This incident has been resolved.
Posted Aug 25, 2026 - 16:48 EDT

Monitoring

A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please perform a hard refresh in your web browser before trying manual exports again (command+shift+R on Mac, CTRL+F5 on PC).
Posted Aug 25, 2026 - 13:59 EDT

Investigating

We are investigating an issue that prevented some scheduled exports from completing last night & is preventing some manual exports from completing today. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to genius@evertrue.com
Posted Aug 25, 2026 - 12:09 EDT
This incident affected: EverTrue (Exports).
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