EverTrue Status

All Systems Operational

EverTrue Operational

ThankView Operational

Web Application Operational

Public API Operational

LinkedIn Authentication Operational

Facebook Operational

Email / Push Operational

Imports Operational

Exports Operational

SFTP Server Operational

Volunteer Operational

Two Step Verification SMS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 9, 2024

No incidents reported today.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

Scheduled Exports - Some exports appearing in "Creating Export" status/not delivered at expected times

Resolved - This incident has been resolved. Please reach out to genius@evertrue.com if you have any questions.
Dec 6, 14:51 EST

Monitoring - A fix has been implemented and our team will monitor the results overnight. Please reach out to genius@evertrue.com if you have any questions.
Dec 3, 15:16 EST

Investigating - We are investigating an issue that caused some accounts' scheduled exports to remain in "Creating Export" status with file failing to complete and be delivered at the scheduled time. We apologize for the continued issues and are working to resolve. Please reach out to genius@evertrue.com if you have any questions.
Dec 3, 09:56 EST

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

EverTrue/Scheduled Exports - Failed Delivery of Scheduled Exports 11/23-11/25

Resolved - This incident has been resolved. If you have any questions, please reach out to genius@evertrue.com.
Nov 26, 19:30 EST

Monitoring - A new fix has been implemented and we are monitoring the results. Please reach out to genius@evertrue.com if you have any questions.
Nov 26, 12:59 EST

Identified - Our team has identified an additional issue which prevented some missing exports from being created/delivered as expected. We apologize for the issue and are working to resolve this as quickly as possible. If you have any questions, please reach out to genius@evertrue.com
Nov 26, 08:17 EST

Monitoring - A fix has been implemented and we are monitoring the results. Failed export files are being generated and delivered, and we appreciate your patience as we work through the backlog. If you have not received your failed export by end of day, please reach out to genius@evertrue.com.
Nov 25, 12:05 EST

Identified - We have identified the issue and are issuing a fix now. Failed exports will begin being delivered to affected accounts' SFTP exports folders shortly. We apologize for the inconvenience, if you have any questions please reach out to genius@everture.com
Nov 25, 10:20 EST

Investigating - We are currently investigating an issue which prevented some scheduled EverTrue exports from being delivered at the expected time starting 11/23. We apologize for the issue and are working to resolve as quickly as possible. We ask that you please do not attempt to manually run the exports while we work through the issue. If you have any questions, please reach out to genius@evertrue.com
Nov 25, 08:41 EST

Nov 25, 2024