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Past Incidents

Sep 24, 2023

No incidents reported today.

Sep 23, 2023

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Sep 15, 2023

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Sep 14, 2023

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Sep 13, 2023

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Sep 12, 2023

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Sep 11, 2023

EverTrue Platform - Exports Not Working (Scheduled and Manual exports)

Resolved - This incident has been resolved. Please reach out to genius@evertrue.com if you have any questions!
Sep 11, 16:08 EDT

Monitoring - We have identified the cause of the export issue and have pushed a fix to resolve, which we are now monitoring, and are working to regenerate any failed files caused by the issue. Please reach out to genius@evertrue.com if you have any questions!
Sep 11, 10:57 EDT

Update - We are investigating an issue that caused both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. We apologize for the inconvenience this causes and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to genius@evertrue.com
Sep 11, 08:49 EDT

Investigating - We are investigating an issue that caused both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. We apologize for the inconvenience this causes and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to genius@evertrue.com
Sep 11, 08:48 EDT

Sep 10, 2023

No incidents reported.