EverTrue Status

All Systems Operational

EverTrue Operational

LinkedIn Authentication Operational

Facebook Operational

Email / Push Operational

Imports Operational

SFTP Server Operational

Exports Operational

Application Operational

Signal Phone Operational

Signal Email Operational

ThankView Operational

Web Application Operational

Public API Operational

Email Delivery Operational

SMS Delivery Operational

Video Processing Operational

Closed Captioning (Automated) Operational

Closed Captioning (Paid Human Captions) Operational

BB RE NXT Integration Operational

Salesforce Integration Operational

Clarity Operational

Two Step Verification SMS Operational

Volunteer Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 8, 2026

No incidents reported today.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

EverTrue Imports - Files Failing Pre-Processing

Resolved - This incident has been resolved.
Mar 6, 18:09 EST

Monitoring - A fix has been implemented. Previously stalled imports are now being processed. Due to the current backlog, processing may take some time, but we will continue monitoring progress.
Mar 5, 13:31 EST

Update - We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to genius@evertrue.com.
Mar 4, 09:21 EST

Update - We are investigating an issue that is causing Assignments files to fail at pre-processing. Other file types are not affected. If you have any questions, please reach out to genius@evertrue.com.
Mar 4, 09:18 EST

Investigating - We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to genius@evertrue.com.
Mar 4, 08:22 EST

Mar 5, 2026

Mar 4, 2026

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

Scheduled and manual EverTrue exports not generating as expected

Resolved - All failed/stuck exports have been re-run. Please reach out to genius@evertrue.com for any further questions or concerns.
Feb 27, 12:59 EST

Monitoring - A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please perform a hard refresh in your web browser before trying manual exports again (command+shift+R on Mac, CTRL+F5 on PC).
Feb 27, 12:23 EST

Investigating - We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to genius@evertrue.com if you have any questions.
Feb 27, 10:48 EST

Feb 26, 2026

No incidents reported.

Feb 25, 2026

EVERTRUE (SIGNAL EMAIL): error on email sends

Resolved - This incident has been resolved! If already logged in, please perform a hard refresh to ensure the fix is applied to your session (command+shift+R on Mac, CTRL + F5 on PC)
Feb 25, 10:13 EST

Investigating - We are currently investigating an issue that is causing errors when sending emails through SIgnal. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to support@thankview.com.
Feb 25, 09:33 EST

Feb 24, 2026

No incidents reported.

Feb 23, 2026

EverTrue/ScheduledExports: Scheduled exports not delivered

Resolved - A fix has been implemented & all exports that failed over the weekend were re-run & should be caught up now!
Feb 23, 17:50 EST

Investigating - We are investigating an issue that prevented some scheduled exports from completing over the weekend. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to genius@evertrue.com
Feb 23, 14:18 EST

ThankView Platform - Video Processing Errors

Resolved - This incident has been resolved. Please reach out to support@thankview.com if you have any questions.
Feb 23, 12:07 EST

Monitoring - A fix has been implemented and we are monitoring the results. Please reach out to support@thankview.com if you continue to experience any issues.
Feb 23, 10:43 EST

Identified - We have identified the cause of the issue and are working to resolve as quickly as possible. Please reach out to support@thankview.com if you have any questions.
Feb 23, 10:41 EST

Investigating - We are currently investigating an issue that is causing some errors in video processing. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to support@thankview.com.
Feb 23, 09:20 EST

Feb 22, 2026

No incidents reported.