All Systems Operational
EverTrue ? Operational
ThankView Operational
Web Application Operational
Public API Operational
LinkedIn Authentication ? Operational
Facebook Operational
Login Operational
Email / Push Operational
Imports ? Operational
Exports Operational
SFTP Server Operational
Volunteer ? Operational
Two Step Verification SMS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 21, 2024

No incidents reported today.

Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024
Resolved - This incident has been resolved. We thank you for your patience with us as we worked through this issue. Please reach out to genius@evertrue.com if you have any questions.
Jun 12, 22:13 EDT
Monitoring - A fix has been implemented and we are monitoring the results. During this time, imports and exports will remain paused, but will resume once we have confirmed the fix has resolved the platform performance issues. Please reach out to genius@evertrue.com if you have any questions.
Jun 12, 13:41 EDT
Update - We have identified and are working to resolve the issue. Users will experience general slowness in the platform until the issue is resolved, and some users may receive server errors or pages may not load in full. We have temporarily paused Imports and Exports, which will resume once the issue has been resolved. We apologize for the continued issues and are working to resolve this as quickly as possible. We appreciate your patience with us, please reach out to genius@evertrue.com if you have any questions.
Jun 12, 11:37 EDT
Update - We are continuing to work on a fix for this issue.
Jun 12, 09:56 EDT
Update - We are continuing to work on a fix for this issue.
Jun 12, 09:46 EDT
Update - As we continue to work to resolve this issue, we will be temporarily pausing exports from EverTrue. Once platform stability is restored, any queued or failed exports will be regenerated. Please reach out to genius@evertrue.com if you have any questions.
Jun 12, 09:41 EDT
Identified - We have identified the issue and are working to restore regular platform performance. During this time we will be pausing import files temporarily, but will resume imports once platform stability has been restored. We apologize for any inconvenience this may cause. Please reach out to genius@evertrue.com if you have any questions.
Jun 12, 09:02 EDT
Investigating - We are investigating an issue that is causing general importer slowness, and platform loading issues for some users (pages may not load, some users may receive "Server Errors"). We apologize for the inconvenience and are working to identify the issue as quickly as possible. If you have any questions please reach out to genius@evertrue.com
Jun 12, 08:28 EDT
Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.