This incident has been resolved. If you experience any issues with exports, please reach out to genius@evertrue.com
Posted Sep 14, 2022 - 14:33 EDT
Monitoring
A fix has been implemented and we are monitoring the results. Affected exports should appear complete/ready for download. If you have any questions or run into issues related to exports, please reach out to genius@evertrue.com
Posted Sep 14, 2022 - 13:34 EDT
Identified
We have identified an issue that is preventing exports in EverTrue from being generated as expected. During this time, both scheduled and manually processed exports will appear in pending status. We are working to resolve the issue, and once resolved exports should complete as expected. We apologize for any inconvenience this may cause, if you have any questions please reach out to genius@evertrue.com