This incident has been resolved and failed exports should be available for download. If you have any questions please reach out to genius@evertrue.com
Posted Oct 30, 2023 - 12:46 EDT
Monitoring
We have identified the issue preventing export files from being generated, and have implemented a fix. Exports will be generated in the order they were queued, please note that any new exports queued today may take longer than expected due to the large backlog of files currently in queue. We apologize for the delay and are working to deliver these exports as quickly as possible. If you have any questions, please reach out to genius@evertrue.com.
Posted Oct 30, 2023 - 09:57 EDT
Investigating
We are currently investigating an issue that is causing EverTrue export files to fail to generate. This issue affects both scheduled and manual exports from within the EverTrue platform. We apologize for any inconvenience this caused and are working to resolve the issue as quickly as possible. Please reach out to genius@evertrue.com if you have any questions.