Temporary upload limits while we address a global security issue

Incident Report for EverTrue

Resolved

This incident has been resolved. Upload limits have been removed and large files can be uploaded to DonorSearch, ThankView and ODDER again.
Posted Oct 29, 2026 - 11:14 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 21, 2026 - 18:03 EDT

Identified

We're addressing a global security issue in PHP, software used by many web applications. While this work takes place you may experience issues uploading files.

DonorSearch: web uploads are limited to 8 MB. Larger files can still be sent by FTP.
ThankView: uploads are limited to 32 MB.
ODDER: uploads are limited to 32 MB. Larger files won't upload until the limit is lifted.

Other features may be unavailable while we work. All products remain online. We'll update this page when the limits are lifted.
Posted Oct 21, 2026 - 13:31 EDT
This incident affected: ThankView (Web Application).
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