EVERTRUE: Data Imports — Degraded Performance

Incident Report for EverTrue

Resolved

This incident has been resolved.

Posted Aug 28, 2026 - 11:08 EDT

Monitoring

We identified the issue that prevented new contact records from being created via Data Sync and file imports. Updates to existing records were not affected. A fix has been deployed and verified.

If you use full-file imports, no action is needed — your next import will automatically create any records that were missed. If you use delta/partial imports, we are identifying and reprocessing affected jobs on our end. You do not need to re-upload anything.

Posted Aug 27, 2026 - 09:42 EDT

Investigating

Some contact imports are failing with a permissions error, blocking new record creation for affected institutions. Engineering is investigating. Next update to follow.

Posted Aug 26, 2026 - 13:11 EDT

This incident affected: EverTrue (Imports).