Signal Platform - Delays in Data Changes Appearing

Incident Report for EverTrue

Resolved

This incident has been resolved. Please reach out to genius@evertrue.com if you have any questions.
Posted Oct 26, 2026 - 12:01 EDT

Monitoring

A fix has been implemented and we are monitoring the results. Please reach out to genius@evertrue.com if you are still seeing delayed data updates.
Posted Oct 26, 2026 - 08:18 EDT

Investigating

We’re aware of an issue where customers have experienced delays in data changes appearing in Signal. We’ve fixed the issue and are monitoring the results. Recent changes are processing again and will appear in search, contact, gift, and assignment views. We expect everything to be up to date within the next couple of hours. No data was lost. Reach out to genius@evertrue.com if you have questions.
Posted Oct 24, 2026 - 11:28 EDT
This incident affected: EverTrue (Application).
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