EverTrue Imports - files uploaded via SFTP not appearing in ET importer

Incident Report for EverTrue

Resolved

This incident has been resolved!

Posted May 08, 2026 - 11:36 EDT

Monitoring

We’ve identified the root cause and deployed a fix, and we’re actively monitoring to ensure stability. Manual uploads should no longer generate server errors, and SFTP imports are expected to process normally. Import notifications are currently being tested.

Posted May 07, 2026 - 12:40 EDT

Investigating

We’re currently investigating an issue impacting some accounts where files uploaded via SFTP are not appearing in the EverTrue importer. Additionally, manually uploaded imports may return a server error, and import notifications are not being sent as expected.

We apologize for the disruption and are actively working toward a resolution. Please reach out to genius@evertrue.com
with any questions.

Posted May 07, 2026 - 11:12 EDT

This incident affected: EverTrue (Imports).