This incident has been resolved. Please reach out to genius@evertrue.com if you experience any issues or have any questions.
Posted Aug 10, 2023 - 17:11 EDT
Monitoring
We have identified the issue causing some users to receive errors when loading records within the EverTrue platform, and have pushed a fix. We will continue to monitor the situation. If you experience any issues, please reach out to genius@evertrue.com
Posted Aug 10, 2023 - 15:41 EDT
Investigating
We are investigating an issue that is causing some users to experience issues while loading records in the EverTrue platform. Affected users may receive a "Server Error" or "Error contacting Search API" message. We are working to resolve the issue as quickly as possible and apologize for any inconvenience. Please reach out to genius@evertrue.com if you have any questions.