Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 2026 - 16:22 EST
Investigating - We are investigating an issue that is causing some automated imports to fail with this error code: Critical Error(s) Occurred:Error: Sorry, we ran into an internal error. Please try your import again.
We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to genius@evertrue.com
Jan 13, 2026 - 09:46 EST
EverTrue
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Degraded Performance
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Major Outage
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Past Incidents
Jan 14, 2026
No incidents reported today.
Jan 13, 2026
Unresolved incident: EverTrue Imports - Failures due to a critical error.