All Systems Operational

EverTrue Operational
LinkedIn Authentication Operational
Facebook Operational
Login Operational
Email / Push Operational
Imports Operational
SFTP Server Operational
Exports Operational
Application Operational
Signal Phone Operational
Signal Email Operational
iOS App Operational
Android App Operational
Clarity Operational
ThankView Operational
Web Application Operational
Public API Operational
Email Delivery Operational
SMS Delivery Operational
Video Processing Operational
Closed Captioning (Automated) Operational
Closed Captioning (Paid Human Captions) Operational
BB RE NXT Integration Operational
Salesforce Integration Operational
Two Step Verification SMS Operational
Volunteer Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 1, 2026

No incidents reported today.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Temporary upload limits while we address a global security issue
Resolved - This incident has been resolved. Upload limits have been removed and large files can be uploaded to DonorSearch, ThankView and ODDER again.
Oct 29, 11:14 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 18:03 EDT
Identified - We're addressing a global security issue in PHP, software used by many web applications. While this work takes place you may experience issues uploading files.

DonorSearch: web uploads are limited to 8 MB. Larger files can still be sent by FTP.
ThankView: uploads are limited to 32 MB.
ODDER: uploads are limited to 32 MB. Larger files won't upload until the limit is lifted.

Other features may be unavailable while we work. All products remain online. We'll update this page when the limits are lifted.
Oct 21, 13:31 EDT

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Signal Platform - Delays in Data Changes Appearing
Resolved - This incident has been resolved. Please reach out to genius@evertrue.com if you have any questions.
Oct 26, 12:01 EDT
Monitoring - A fix has been implemented and we are monitoring the results. Please reach out to genius@evertrue.com if you are still seeing delayed data updates.
Oct 26, 08:18 EDT
Investigating - We’re aware of an issue where customers have experienced delays in data changes appearing in Signal. We’ve fixed the issue and are monitoring the results. Recent changes are processing again and will appear in search, contact, gift, and assignment views. We expect everything to be up to date within the next couple of hours. No data was lost. Reach out to genius@evertrue.com if you have questions.
Oct 24, 11:28 EDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

Oct 20, 2026

Signal Platform - Some Constituent Records Temporarily not loading DonorSearch Summary View
Resolved - This incident has been resolved.
Oct 20, 12:46 EDT
Identified - The issue has been identified and we are working on a fix now. Reach out to genius@evertrue.com if you have any questions.
Oct 20, 11:44 EDT
Investigating - We are investigating an issue that is preventing some constituent records DonorSearch summary view to load. Please reach out to genius@evertrue.com if you have any questions.
Oct 20, 09:45 EDT

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

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